Customer Service Charter

We will set high standards of customer care and tell you how we are performing against them. Our aim will always be to deliver these services as efficiently and effectively as possible. Whenever you contact us we want to make sure you receive the highest level of service.

Door-Stop International is committed to delivering excellent customer service, solving problems efficiently and promptly. Our Customer Service Charter sets out the standards of service you can expect as a Door-Stop customer.

We promise to...

• Answer your query or find the information you have requested as quickly and efficiently as possible.
• Communicate clearly and without jargon.
• Be polite, courteous and clear about what can and cannot be done.
• Apologise when we get things wrong and tell you when we will put them right.
• Involve you when planning the delivery of our services and inform you of any changes we have made.
• Ensure you are satisfied with the service provided.

*Any urgent issues such as lock failures will be resolved within 24 hours.

In return we ask that you...

• Treat our staff with respect and be courteous
• Provide the information we need to deliver services
• Ask us to explain anything you are not sure about